Mailroom Supervisor

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

REQUIREMENTS :

• Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.
• Deliver, pickup, and transport materials within, between, to, and from various departments
• Deliver office supplies and copy paper. Inspect deliveries for suspicious or threatening items
• Pickup outbound boxes and packages from internal customer locations
• Ability to sort items into categories according to established methods
• Prepare items for processing, shipment or transportation
• Enter activity data in logs, maintain records
• Ensure all safety procedures are followed at all times
• Handle work order service requests into applicable format
• Prepare and process outbound courier shipments using computer or service provider's equipment [such as UPS].
• Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management
• Customer Service and serve as client's primary contact for service and issues
• Develop team strengths and improve weaknesses
• Communicate team goals and evaluate team progress
• Resolve conflict
• Learn all aspects of mail operations and provide coverage during absences.
• Ensure safety and security procedures are followed always
• Assist with monthly reporting
• Ensure all employee training (new hire, monthly, cross training, site required) is performed and at standard.
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay
• Handling packages and Equipment coming into the mail center
• Deliver mail and packages to recipients using package tracking software
• Create shipping labels
• Maintain a clean and safe workspace
• Other duties as assigned by manager

QUALIFICATIONS :

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