Senior Customer Service Representative

A bit about us:

We are a well-established Fresno company providing excellent service to our clients for many decades. We are consistently expanding and welcome to talent in the Fresno area. Come join our tenured team!

Why join us?

• Tenured team
• Growth Opportunities
• Full low-cost health benefits
• Generous retirement match
• Business culture
• Great north Fresno location
• Reports to Customer Service Manager

Job Details

Job Details:

We are seeking a dynamic and experienced Consulting Senior Customer Service Representative to join our tenured team. This position plays a crucial role in managing customer service interactions, resolving client inquiries, and ensuring the smooth operation of payroll processes. The ideal candidate will have a strong background in customer service, a comprehensive understanding of payroll systems, and the ability to work collaboratively with a team. This is a fantastic opportunity for a detail-oriented professional to further their career in the finance industry.

Responsibilities:

1. Receive and resolve client questions and concerns regarding customer issues in a timely and professional manner.
2. Set up special deduction codes in the payroll system for clients, including but not limited to garnishments, HSAs, and voluntary deductions.
3. Enter alphabetic or numeric data received from clients via telephone or fax, following the format displayed on screen, and enter necessary codes.
4. Contact clients to resolve questions, inconsistencies, or missing data and make necessary corrections to information as requested by the client.
5. Verify the accuracy of data entered and respond to inquiries regarding payroll data entered.
6. Calculate employee payroll taxes using information received from clients to determine taxes to be withheld for a manual check issued by the client.
7. Assist other Customer Service Representatives when needed and process cancellation of client accounts.
8. Perform troubleshooting to assist clients over the phone when problems arise.

Qualifications:

1. Relevant work experience required for consideration.
2. A minimum of 2 years of experience in customer service, preferably within the service industry.
3. Proven experience with payroll systems and understanding of payroll taxes.
4. Excellent communication skills, both written and verbal, with the ability to explain complex financial information clearly.
5. Strong problem-solving skills and the ability to work under pressure.
6. Detail-oriented with a high level of accuracy in data entry and calculations.
7. Ability to manage multiple tasks simultaneously and meet deadlines.
8. Proficient in Microsoft Office Suite, particularly Excel and Word.
9. Strong customer service skills with a focus on delivering high-quality service to clients.
10. Ability to work collaboratively in a team environment and assist colleagues when needed.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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