Medical Office Assistant

Medical Office Assistant

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities.

Responsibilities

Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.

Accurately schedules / cancels / confirms patients' appointments according to the criteria of the department.

Registers patients completely and accurately.

Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.

Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and / or prepped for scanning and / or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 by 11 paper with a current zebra label.

Assists with billing procedures and forms, assists in the preparation of documents and forms sent to / received from referring physician directed.

Develops and maintains good customer relations skills consistent with the department's guidelines.

Qualifications

Required :

Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.

Computer skills (proficient w / MS Office & experience w / electronic registration and medical record systems) and excellent customer service skills required.

Preferred :

Ability to multi-task and to effectively present information in one-on-one and small group situations. Bilingual (Spanish, Portuguese, or French) preferred.

High school diploma or GED preferred; Associate degree preferred.

Experience in medical office setting including some billing preferred.

What We Offer

Vacation Time

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Compensation

In compliance with New Jersey's Pay Transparency Act, the salary range for this position is TC1550 : Probationary Rate $22.56 - Job Rate $23.06 - Two (2) Year Rate 23.75. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.