Senior Manager (PL), Zero Trust Operations

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

In Schwab Cybersecurity Services (SCS), Office of the CISO, we protect the firm’s IT assets, data, and application access so the business can deliver secure and successful outcomes for clients and shareholders. The Cybersecurity Engineering Services (CES) team plays a critical role in this mission by ensuring the right entities have the right access at the right time. As part of this effort, CES is seeking a Senior Manager of Zero Trust Operations to lead and mature the operational backbone of Schwab’s Zero Trust ecosystem. This leader will guide a diverse team responsible for daily user interactions with Zero Trust platforms, including ticket management, escalations, weekly change execution, and validation of updates before enterprise release—all within a fast‑moving, hands‑on operational environment.

Beyond day‑to‑day execution, this role offers the opportunity to shape the future of Schwab’s Zero Trust services. You will influence platform direction, strengthen monitoring and incident response, introduce automation, and drive data‑informed improvements that reduce friction and enhance reliability. As a people leader, you will oversee recruiting, performance, and career growth while establishing the processes, practices, and tooling needed for operational excellence. For someone who values service quality, operational discipline, and building high‑performing teams, this position provides a meaningful and visible opportunity to advance Schwab’s Zero Trust capabilities across the firm.

Objectives

• Lead the operational strategy and daily execution of enterprise‑grade Zero Trust network and endpoint technology solutions - ensuring stable, current, and highly resilient platforms.
• Own and influence Zero Trust technology decisions and direction, balancing tradeoffs to deliver rapid, high‑value security outcomes.
• Identify, prioritize, and execute improvements that enhance Zero Trust platform effectiveness, scalability, maturity, and resiliency.
• Apply broad cybersecurity expertise to shape long‑term strategic plans and near‑term tactical objectives using sound judgment and outcome‑focused decision‑
• Represent Zero Trust Operations in enterprise‑level strategic discussions, advocating for holistic cybersecurity outcomes.
• Define, track, and mature KPIs that measure platform health, service quality, and operational efficiency, driving excellence in service delivery.
• Strengthen incident response, monitoring, and escalation practices to ensure swift, high‑quality operational outcomes.
• Enforce rigorous user experience validation and change‑quality processes, including regression testing and maturing of change‑quality metrics.
• Ensure development and lifecycle management of operational documentation, runbooks, and cross‑training materials.
• Own operational budgets, resource planning, and long‑range roadmap development, balancing costs, staffing, and service delivery models.
• Champion AI, automation, and data‑driven insights to drive efficiency gains and accelerate operational improvements.
• Model continuous learning, innovation, and cross‑domain collaboration to elevate team capability and organizational maturity.
• Drive continuous improvement through structured feedback loops, quality reviews, and iterative enhancement of services and processes.
• Influence cybersecurity and business leaders as a trusted partner, providing guidance, policy / process recommendations, and cross‑functional alignment.
• Support team development through career growth planning, skill gap analysis, certification paths, and fostering a culture of excellence, inclusion, and collaboration.
• Promote an autonomous team culture by leveraging intentional delegation and empowerment models that build ownership, accelerate decision‑making, and strengthen individual and collective capability.

What you have

Qualifications

Knowledge & Experience

Formal Education & Certifications

Why work for us?

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

We offer a competitive to our full-time employees that takes care of the whole you – both today and in the future :