Workplace Experience Coordinator

About the Role :

The Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees and guests in a designated building. This position plays a key role in creating a welcoming and well-supported workplace environment.

What Youll Do :

Serve as the first point of contact for employees and visitors, greeting everyone with a friendly and welcoming demeanor.

Issue visitor and parking passes and follow all established security protocols.

Answer telephones professionally and provide clear, helpful information.

Arrange and confirm recreational, dining, and business activities upon request.

Manage maintenance and janitorial work orders.

Support workplace services including mail distribution, office supplies, and onboarding assistance.

Respond to inquiries or complaints in a professional, customer service-oriented manner.

Organize and manage on-site events, including scheduling, setup / teardown, and supply coordination.

Follow all security and emergency procedures, notifying appropriate parties when needed to ensure safety.

Coordinate with vendors providing goods or services to the workplace.

Share and explain detailed or complex information with team members as needed.

Solve straightforward problems using standard procedures with limited discretion.

What Youll Need :

High school diploma or GED (or equivalent experience) required.

34 years of front desk, concierge, hospitality, or customer service experience.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Friendly and professional demeanor with the ability to assess situations, empathize, and provide assistance.

Ability to work flexible or open schedules.

Basic proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.).

Physically able to stand for extended periods, lift up to 40 lbs, and perform basic mobility tasks such as reaching, bending, or pushing / pulling.