Project Manager

Business Operations Manager : PDLC Program Coordinator & Change Management

Business Operations (Consumer Group)

San Diego, CA - Hybrid (Onsite minimum 3 days per week)

About Our Client

Our client is a leading financial software and technology company serving millions of consumers nationwide. With decades of industry leadership, they develop innovative products that simplify complex financial tasks for everyday users. Operating across multiple locations including a significant presence in San Diego, this organization is known for driving digital transformation and maintaining a strong commitment to operational excellence and customer success.

Job Description

The Business Operations team is seeking a highly skilled contractor to lead the definition and adoption of new Product Development Lifecycle (PDLC) systems and tooling across Consumer Group teams. This is a hands-on opportunity to define processes, implement tooling standards, and drive change management that will govern the future of the organization's PDLC operations.

Reporting to the Group Manager of Business Operations, you'll partner directly with the System & Tooling Lead to ensure efficient, standardized, and scalable engagement with the PDLC team. You'll collaborate with cross-functional stakeholders including Engineering, Product Management, Customer Success, and Marketing to ensure new PDLC frameworks meet business needs and achieve high adoption rates.

This role is ideal for someone passionate about operational excellence, process standardization, and driving organizational change through effective tooling and communication strategies. You'll translate complex program goals into clear, repeatable operational models while building consensus across senior stakeholders in a matrixed environment.

Duties and Responsibilities :

Process Design & Documentation

• Define, document, and standardize scalable operating procedures and governance frameworks for program planning, tracking, and execution
• Translate complex, ambiguous program goals into clear, actionable, and repeatable operational models and flowcharts

Operational Tooling Implementation & Governance

Cross-Functional Stakeholder Engagement

Change Management & Adoption

Core PDLC Support Areas

Required Experience / Skills

ability to drive implementation and translation of central strategies rather than creating frameworks from scratch

Nice-to-Haves

Keywords : Business Operations | Program Management | PDLC | Product Development Lifecycle | Jira | Change Management | Tooling Implementation | Process Improvement | Stakeholder Management | Cross-Functional Collaboration | Matrixed Organization | Enterprise Programs