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Project ManagerCatapult Solutions Group • San Diego, CA, US
Project Manager

Project Manager

Catapult Solutions Group • San Diego, CA, US
[job_card.1_day_ago]
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  • [job_card.full_time]
[job_card.job_description]

Business Operations Manager : PDLC Program Coordinator & Change Management

Business Operations (Consumer Group)

San Diego, CA - Hybrid (Onsite minimum 3 days per week)

About Our Client

Our client is a leading financial software and technology company serving millions of consumers nationwide. With decades of industry leadership, they develop innovative products that simplify complex financial tasks for everyday users. Operating across multiple locations including a significant presence in San Diego, this organization is known for driving digital transformation and maintaining a strong commitment to operational excellence and customer success.

Job Description

The Business Operations team is seeking a highly skilled contractor to lead the definition and adoption of new Product Development Lifecycle (PDLC) systems and tooling across Consumer Group teams. This is a hands-on opportunity to define processes, implement tooling standards, and drive change management that will govern the future of the organization's PDLC operations.

Reporting to the Group Manager of Business Operations, you'll partner directly with the System & Tooling Lead to ensure efficient, standardized, and scalable engagement with the PDLC team. You'll collaborate with cross-functional stakeholders including Engineering, Product Management, Customer Success, and Marketing to ensure new PDLC frameworks meet business needs and achieve high adoption rates.

This role is ideal for someone passionate about operational excellence, process standardization, and driving organizational change through effective tooling and communication strategies. You'll translate complex program goals into clear, repeatable operational models while building consensus across senior stakeholders in a matrixed environment.

Duties and Responsibilities :

Process Design & Documentation

  • Define, document, and standardize scalable operating procedures and governance frameworks for program planning, tracking, and execution
  • Translate complex, ambiguous program goals into clear, actionable, and repeatable operational models and flowcharts

Operational Tooling Implementation & Governance

  • Partner with the System & Tooling Lead to establish and govern target-state tooling and process standards for all PDLC workstreams
  • Develop and enforce data standards, workflows, and reporting to ensure consistent data quality and metrics across all initiatives

    • Cross-Functional Stakeholder Engagement

  • Liaise with core cross-functional stakeholders to capture requirements and key data management inputs
  • Facilitate planning and alignment sessions to gather feedback on new PDLC tooling and processes
  • Build consensus and partner effectively with senior stakeholders across multiple functions

    • Change Management & Adoption

  • Develop and execute change management plans, training materials, and communications strategies
  • Drive high adoption and utilization of new operational processes and tools across program teams
  • Document and drive adoption of AI use cases within PDLC processes

    • Core PDLC Support Areas

  • Support Roadmap & Dependency Management implementation
  • Facilitate Jira Cloud migration activities
  • Assist with PET Resource Management tooling and processes

    • Required Experience / Skills

  • 8+ years of experience in Business Operations, Program Management, or Management Consulting
  • Proven track record defining and implementing operational processes and tooling in large enterprise environments
  • Demonstrated ability driving large enterprise programs and translating strategic goals into standardized, measurable operational frameworks
  • Strong execution focus

    • ability to drive implementation and translation of central strategies rather than creating frameworks from scratch

  • Familiarity with Product Development Lifecycle (PDLC) processes and tooling (Jira, roadmaps, dependency management, resource management)
  • Solid understanding of project management tool migrations and governance
  • Experience working effectively in matrixed organization structures
  • Exceptional ability to build consensus and influence senior, cross-functional stakeholders
  • Experience in change management fundamentals (training delivery, documentation, stakeholder engagement)
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent written and verbal communication skills

    • Nice-to-Haves

  • Strong understanding of change management methodologies and frameworks
  • Experience driving tooling adoption across large enterprise deployments
  • Background in Agile / Scrum methodologies
  • Experience with Jira administration or migration projects
  • Familiarity with AI / ML use case documentation and adoption
  • Prior experience in technology or SaaS companies
  • Management consulting background with operations or process improvement focus

    • Keywords : Business Operations | Program Management | PDLC | Product Development Lifecycle | Jira | Change Management | Tooling Implementation | Process Improvement | Stakeholder Management | Cross-Functional Collaboration | Matrixed Organization | Enterprise Programs

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