Director of Service Alignment

A company is looking for a Director of Service Alignment responsible for designing and evolving the technical architecture for service delivery operations.

Key Responsibilities

Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives

Oversee system governance, standards, documentation, and best-practice adoption across the organization

Lead and develop a Systems Architecture team, ensuring alignment with business needs across various departments

Required Qualifications

7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership

Expert-level proficiency in ConnectWise Manage and related modules

Proven experience managing teams, including specialized technical roles

Strong understanding of MSP service delivery operations and ITIL-based processes

Relevant certifications such as ConnectWise Admin / Expert, ITIL Foundation, or PMP