Hospital Care Management Manager

Job Description

:This position is responsible for providing management and oversight of daily care management activities provided in an acute care hospital. He/she will work in partnership with the Medical Staff, nursing, clinical, and Revenue Cycle leaders to ensure the provision of optimal patient care, attainment of financial goals, and development of leaders. This position has departmental accountability for hospital care management services (may include all or a combination of the following: medical social work (including trauma), transition planning, and care coordination. This position typically reports to the Hospital Care Management Director. Typical Distribution of Job Duties: 50% Tactical, 40% Operational, 10% Strategic. Tactical Duties include ensuring appropriate staffing, availability of equipment, interdepartmental relations, and employee relations (day-to-day activities). Operational Duties include budget management, budget development, supply acquisition, process improvement, and employee performance evaluations. Strategic Duties include developing goals to meet the Intermountain /Integrated Care Management/Regional Strategic Plan and holding employees accountable to goals.

Job Specifics

• Pay Range: - Exempt
• Benefits Eligible: Yes
• FTE: Full time
• Shift: 40hrs, on call/rotating weekends
• To learn about additional Intermountain benefits: Click here

Job Essentials
Accountable for management of care management staff, including one or more of the following disciplines: RN and Social Worker Care Managers, Care Management Assistants. Care Management staff are decentralized and provide specialty services to patients in hospital based nursing units (may include, but not limited to, emergency departments, acute care units, acute rehabilitation, inpatient behavioral health, swing beds, and skilled nursing units).

Leadership:

• Manages the environment in which care management is practiced.
• Responsible for day-to-day operations, standards of care, attainment of organizational goals and contributes to the strategic planning process.
• Facilitates collaborative problem solving among interdepartmental disciplines.
• Allocates available resources to promote efficient, fiscally responsible, effective, safe and compassionate care based on current standards of practice.
• Responsible for shared decision-making and professional autonomy by providing input into
• executive-level decisions, and by keeping Directors and staff informed of departmental and executive level activities as appropriate.
• Responsible for the implementation of the vision, mission, and core values of Intermountain Healthcare's Healing Commitments.

Operational Effectiveness:

• Contributes to the financial management of designated care management areas, which includes assisting with the development, implementation and monitoring of annual capital/operating and personnel (FTEs) budgets.
• Uses resources effectively and manages expenses to meet financial goals of department. Provide support and education to departmental employees for meeting financial goals.
• Assists with the development of processes to ensure excellence with patient flow and revenue cycle management.
• Assures compliance with federal, state, and other regulatory compliance.

Employee Engagement:

• Models and fosters an environment of professionalism.
• Ensures competent and sufficient number of care management staff to meet care management and medical social work needs, which includes hiring, orientation, and managing staffing to a changing census.
• Ensure that new skill training and ongoing competency verification is completed. Responsible for recruitment, retention, and employee satisfaction that keeps high performers in place and maintains focus on succession planning.
• Evaluate staff through use of performance reviews and peer reviews.
• Acts as a role model through the demonstration of personal professional development, continuous learning and competency improvement.
• Participates in and contributes to educational offerings and visibility in professional organizations.

Clinical Excellence:

• Facilitates the delivery of safe high-quality patient care through clinical and non-clinical care coordination, on-going process evaluation, and reviewing clinical outcome metrics. Responsible for departmental performance and compliance with policies and procedures, patient safety initiatives, and contractual and regulatory requirements.
• Supports clinical program protocols, and may provide ongoing monitoring and process improvement occurs to assure goals are achieved.
• Collaborates with departments, physicians, service lines, payors, and community providers to achieve best practices across the continuum, ensuring optimal patient care.
• Participating member of a professional care management organization.

Patient Engagement:

• Assures that processes and programs are in place that support the achievement of patient satisfaction and service quality goals.
• Acts as a leader/mentor for staff in the Healing commitment and Healing Connections. Promotes and is supportive of regional research activities.
• Physician engagement:
• Collaborates with internal and external physicians to provide extraordinary care experiences for our patients and achieve clinical, operational, financial, and service goals.
• Community Stewardship:
• Identifies gaps in the continuum of care to improve community services. Participates in community outreach activities. Supports staff participation in outside community organizations such as volunteer health clinics, health fairs and advisory boards for not for profit organizations.

Minimum Qualifications

• Bachelor's degree in Nursing or Social Work.
• Current RN or LCSW licensure.
• 3 years of experience in hospital case management, social work, or related area.

Preferred Qualifications

• Management experience in hospital Care Management or related area.

Physical Requirements:

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health Alta View Hospital, Intermountain Health LDS Hospital, Intermountain Health Riverton Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ - $

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.