Eligibility Specialist and Program Support Specialist

Job Description

Job Description

Eligibility Specialist-Child Care Assistance Program

The Rockford YWCA is looking for an Eligibility Specialis t to administer the Child Care Assistance Program on behalf of the IL Dept of Human Services. The Eligibility Specialist will determine family eligibility for childcare reimbursement. Some of the duties include case document processing, case updates, termination of ineligible cases, in-person and phone customer service, and answering and responding to phone calls and inquiries. This is a Furst-to-Hire opportunity.

Hours : 8 : 30am-5pm Monday-Friday

Pay : $17.50 / hour

Benefits : Furst Benefits

Eligibility Specialist Responsibilities :

Performing data entry functions related to assigned caseload

Maintaining accurate and complete records on all cases

Connecting families to appropriate programs for additional support

Maintaining compliance with processing paperwork, phone calls, emails and reports that are required to be submitted

Maintaining confidentiality of program, client, and provider information

Participation in staff meetings

Participation in continuing education activities

Responding with sensitivity to families’ socioeconomic, cultural, and ethnic and religious backgrounds, individual needs and capabilities

Eligibility Specialist Requirements :

Associate degree from an accredited college or university, or equivalent education and / or experience in social work, customer service, data entry, or related field

Demonstrated proficiency with a computer and various software packages

Excellent written, verbal, and presentation communication skills

Strong problem-solving and analytical skills

Ability to work with a team as well as independently

Ability to lift 30 pounds, sit, stand, bend, and twist

Ability to type at least 30 words per minute

Current Illinois driver’s license and valid vehicle insurance

Willing to complete and maintain required certifications on an annual basis

This is a challenging but rewarding opportunity to make a difference in the lives of area families. Please apply here or contact Courtney or Denessa at 815-229-7810.