Global Workforce Screening Senior Associate - Regional Quality

Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm's assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

As a Regional Quality Associate, you play a vital conducting quality reviews to ensure adherence to operating procedures. Ensure processes meet necessary quality standards. This role involves inspecting, testing, and evaluating process to ensure compliance with company and industry standards. Execute on activities independently to ensure systems and processes meet defined quality standards. Analyze quality results, identify root cause, suggest solution to problems and identify improvement opportunities. Recommend quality reviews to identify and prevent errors (proactively or reactively).

Job Responsibilities :

• Participate in execution of quality management for screening function; adhere to quality control procedures and standards
• Conduct analysis of complex cases and identify next steps & case closure; decision maker for eligibility of hire / engagement
• Manage case queue in accordance with SLA processing time and quality control
• Analyze quality data and metrics to identify trends, root causes of quality issues and opportunity for improvement
• Collaborate with leadership and functional team to recommend enhancements and best practices
• Stay abreast of complex processes internally & externally with third parties
• Document and report findings and recommend follow up actions, when necessary
• Maintain accurate records of quality control processes, inspections, and results
• Mentor production staff on quality control procedures and best practices
• Understand various work streams of screening operations
• Ensure compliance with industry regulations and company policies
• Prepare metrics and monthly summary of issues / inquiries

Required qualifications, capabilities and skills :

• Work experience in banking or financial services industry
• Strong knowledge of quality control standards
• Certification in quality control (e.g., Six Sigma, ISO 9001) is a plus
• Ability to implement quality control to ensure processes meet established standards & specification
• Ensure compliance with standards, regulation, policies and procedure. Stay up-to-date with all related changes.
• Understand systems and various Screening workflows
• Proficiency in Microsoft office, intermediate Excel skills

Preferred required qualifications, capabilities and skills :

• Excellent communication and interpersonal skills
• Leadership and decision-making ability
• Time management and organizational skills
• Strong analytical and problem-solving skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans