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Customer Service Representative
Customer Service RepresentativeMorphius Corp • Brea, CA, US
Customer Service Representative

Customer Service Representative

Morphius Corp • Brea, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Customer Service Representative

Employment Type : Full Time

Salary Range : $45,000 - $75,000

Benefits : Medical and Dental

(Remote for California Residents Only)

This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.

Responsibilities of a Customer Service Representative :

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise
  • Ensure and provide quality service to external customers
  • Answer all customer inquiries in a timely and professional manner
  • Process orders with high level accuracy
  • Maintain a positive representation of the company and associated brands at all times

Requirements of a Customer Service Representative :

  • Must have great attention to detail
  • Must be a team player
  • Previous customer service and sales experience is a plus
  • Must have strong communication skills
  • Must be personable and comfortable interacting with customers daily
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Benefits :

  • Health insurance reimbursement for all staff (upon qualification)
  • Life insurance at no cost
  • Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
  • UNION BENEFITS Our staff also belong to a union which includes benefits
  • Free college classes for all members
  • Student Debt Reduction Program
  • Scholarship access for members and their children
  • Union provides life insurance (in addition to our company) for all members
  • Roadside assistance for all members
  • Identity Theft Protection for all members
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