Customer Support ManagerVirtualVocations • Los Angeles, California, United States
Customer Support Manager
VirtualVocations • Los Angeles, California, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences.
Key Responsibilities
Take ownership of customer satisfaction and manage issues to resolution
Monitor support metrics and manage high-priority escalations
Collaborate with cross-functional teams to enhance customer experience
Qualifications
5+ years of experience in technical support, with 2+ years in a leadership role
Experience in Security and SaaS or software product support environments
Understanding of support KPIs and service management tools
Preferred experience managing remote, globally distributed support teams
Subject matter expertise in code obfuscation and application protection is preferred
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