Operations Coordinator (Media & Publishing)

Operations Coordinator (Media & Publishing)

Job Title: Operations Coordinator (Media & Publishing)

Job Category: Full-Time (40 hours per week)

Job Location: 100% Work-From-Home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time

About Us:

At C9 Staff, we're passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That's why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

We don't just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you're selected and find your perfect fit, you're in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.

At C9 Staff, we don't treat our team as mere headcounts; we root for your growth and success every step of the way.

So, are you ready to be our next success story?

The Opportunity:

We're looking for a detail-oriented and highly organized Operations Coordinator to support our media and publisher operations team. You'll play a critical role in keeping data accurate, processes smooth, and teams aligned. This is a great opportunity for someone who thrives in structured environments, enjoys working cross-functionally, and finds satisfaction in getting the small things right so the big things go smoothly.

Publisher Operations Support:

• Contact Maintainer: Maintain and update publisher contact details for accuracy
• CRM Organizer: Consolidate duplicate publisher records or aliases in CRM systems
• Onboarding Assistant: Correspond with publishers during onboardingcoordinate link building, pixel testing, and billing verification
• Launch Supporter: Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
• Data Logger: Ensure publisher property information is correctly logged and up to date
• Benchmark Collector: Request and store benchmark stats for performance projections
• Test Tracker: Process test orders for new accounts and assist with troubleshooting as needed

Campaign & Asset Management:

• Media Kit Collector: Request, review, and store publisher media kits and placement samples
• Creative QA Specialist: Ensure creatives match publisher specs and requirements
• Review Facilitator: Coordinate internal review, feedback, and approvals for placement comps
• Creative Librarian: Store client-approved creatives and keep live documentation current
• Link Builder: Generate and distribute tracking links, ensuring proper setup and communication
• Pixel Integrator: Request postback integrations, piggyback pixels, and manage testing workflows

Billing & Financial Coordination:

• Finance Communicator: Liaise with finance teams to communicate billing terms and project details
• IO Checker: Ensure insertion orders are in place for all billing needs
• Billing Tracker: Monitor and log billing changes and opportunities in the project management system

Project & Process Management:

• Data Integrity Lead: Maintain clean data in project management and CRM platforms
• Automation Watchdog: Monitor automations and troubleshoot any issues to keep workflows running efficiently
• Documentation Organizer: Maintain internal documentation, templates, and tracking logs
• Team Aligner: Support internal communications to ensure priorities are clear and processes are followed

Who You Are:

• Detail-Oriented: You double-check your work and keep systems tidy
• Highly Organized: You love structured environments and smooth workflows
• Problem-Solver: You spot issues early and offer smart, proactive solutions
• Clear Communicator: You know how to communicate across teams and escalate when needed
• Collaborative Team Player: You enjoy working with others and bringing order to cross-functional efforts
• Digital Media Familiarity: Experience in publisher operations, digital campaigns, or performance media is a plus
• Tracking Knowledge: Familiar with ad tracking systems, pixel integration, and performance metrics
• Financial Awareness: Understanding of basic billing processes and documentation like IOs
• Project Management Tools: Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred

Our Ideal Team Member:

• Cares Deeply: Demonstrates a genuine interest in their work, as it reflects in the quality of the output
• Commits Fully: Ensures tasks are completed as promised, without unnecessary delays
• Communicates Clearly: Maintains clear and prompt communication with project managers and teammates
• Radiates Positivity: Brings a can-do spirit to work, fostering a supportive and upbeat team environment
• Collaborates Willingly: Works closely with cross-functional teams, including designers and project managers
• Seeks Growth: Commits to personal and professional development, staying updated with industry trends