Program Coordinator

Subject Matter Expert In Global Team - Program Management

Program Administration & Documentation

Manage and maintain program documentation using SharePoint, ensuring content is current, well-organized, and accessible to global stakeholders.

Develop and enforce system standards across regions, providing training and support to ensure consistent adoption.

Coordinate document workflows and version control using Azure DevOps and other Microsoft collaboration tools.

Financial & Performance Reporting

Support budget planning and financial tracking for IoT programs; monitor expenditures and identify cost-saving opportunities.

Use Power BI to collect, analyze, and visualize team metrics, performance indicators, and operational trends.

Prepare and deliver executive-level PowerPoint presentations that communicate program success, financial performance, and strategic insights.

Global Standards Implementation

Collaborate with regional managers and technical leads to ensure consistent implementation of global IoT standards.

Provide ongoing support and guidance to regional teams, addressing challenges and promoting best practices.

Cross-Regional Collaboration & Coordination

Align local initiatives with global objectives by facilitating communication and coordination across regions.

Establish and maintain effective communication channels to promote transparency, collaboration, and shared accountability.

Monitor IoT system performance globally, identify inefficiencies, and drive continuous improvement initiatives.

Knowledge Management & Process Development

Partner with internal team managers to develop and maintain global standards and process documentation.

Create and update knowledge base articles that support triage workflows and operational procedures.

Support integrator engagement by providing feedback, ensuring compliance with standards, and tracking performance.

Maintenance Planning

Collaborate with technical teams to build and maintain comprehensive maintenance plans for IoT systems.

Monitor the effectiveness of maintenance activities and recommend adjustments to improve reliability and uptime.

Qualifications Required :

Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.

Experience in program coordination, administrative support, or operations management.

Proficiency with Microsoft SharePoint, Azure DevOps, Power BI, and PowerPoint.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Excellent written and verbal communication skills, with experience presenting to diverse audiences.

Ability to work independently and collaboratively across global teams.

Preferred :

Familiarity with IoT systems, smart building technologies, or infrastructure operations.

Experience developing and maintaining knowledge base content and process documentation.

Understanding of global standards implementation and cross-regional program delivery.

Salary Range :

$98,040.00 - $154,800.00 USD (Salary)

Benefits to All Regular, Full-Time Employees, including :

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law