Head, Supply Chain (SCM)

Summary:

The Head of Supply Chain is responsible for overseeing all aspects of the company’s logistics, warehousing, inventory management, and distribution operations. This role ensures the accurate, efficient, and cost-effective movement of goods to support store operations, meet service level expectations, and enable business growth. The ideal candidate is a hands-on leader with deep operational expertise who excels at optimizing internal workflows, developing high-performing teams, and implementing scalable systems. This position plays a key role in aligning supply chain execution with strategic priorities, fostering cross-functional collaboration, and ensuring consistent performance across all regions.

Responsibilities:

• Oversee all logistics, warehouse operations, inventory control, and distribution functions to ensure accurate, timely, and cost-effective movement of goods across all locations.
• Design, implement, and continuously improve warehouse workflows including receiving, put-away, replenishment, picking, staging, shipping, and reverse logistics.
• Lead inbound and outbound logistics operations, including internal fleet scheduling, route optimization, carrier communication, and performance monitoring to ensure reliable and on-time delivery.
• Collaborate cross-functionally with merchandising, store operations, supply planning, and finance teams to ensure supply chain alignment with demand forecasts, seasonal fluctuations, and promotional activities.
• Develop and execute comprehensive strategies that improve warehouse productivity, inventory accuracy, order fulfillment speed, and delivery performance while supporting scalable growth.
• Develop and lead a high-performing team across warehouse and logistics functions; drive accountability, operational discipline, and a strong safety and compliance culture.
• Evaluate and implement warehouse management systems (WMS), routing and dispatch
• platforms, and other logistics technologies to improve operational visibility, accuracy, and automation.
• Establish, track, and report on key supply chain KPIs such as inventory turnover, fill rate, order cycle time, on-time delivery, productivity per labor hour, and space utilization.
• Review and manage the overall supply chain budget, including labor, transportation, maintenance, and equipment costs, while identifying and implementing cost-reduction strategies that maintain or enhance service levels.
• Drive continuous improvement initiatives to reduce operating costs, improve process flow, minimize errors, and enhance service quality.
• Ensure compliance with internal company policies, OSHA safety standards, DOT transportation regulations, food safety requirements, and all relevant operational protocols.
• Oversee fleet operations, including maintenance schedules, DOT compliance, fuel efficiency, and delivery performance across all operating regions.
• Conduct regular audits of inventory integrity, warehouse practices, equipment usage, and transportation safety procedures to identify and mitigate risk.
• Lead training, coaching, and performance development programs for warehouse managers and logistics supervisors to build operational leadership capacity.
• Partner with IT and business intelligence teams to enhance reporting dashboards and data systems for real-time supply chain decision-making.
• Prepare and present operational performance reports, strategic updates, and improvement recommendations to executive leadership on a recurring basis.
• Perform other duties as assigned by executive management.

Qualifications:

• A Bachelor’s degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field is required; an MBA or advanced degree is preferred.
• 10+ years of progressive experience in supply chain, logistics, or warehouse operations, with at least 5 years in a senior leadership role overseeing multi-state distribution.
• Experience in grocery retail, wholesale distribution, or a similar operational environment is highly preferred.
• Bilingual in English and Mandarin or Spanish is a plus.
• Proven expertise in end-to-end supply chain management, including logistics, warehouse operations, inventory control, and transportation.
• Strong track record of building and leading high-performing teams in fast-paced, high-
• volume environments.
• Hands-on experience implementing and optimizing warehouse management systems (WMS), routing and dispatch technologies, and logistics automation tools.
• Demonstrated success improving key performance indicators such as inventory accuracy, order fulfillment rates, delivery timeliness, and warehouse productivity.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making, improve efficiency, and support strategic planning.
• Deep knowledge of OSHA, DOT, and other regulatory requirements relevant to warehouse and transportation operations.
• Financial acumen with experience managing supply chain budgets, forecasting labor and transportation costs and executing cost-saving initiatives.
• Excellent verbal and written communication skills, with the ability to collaborate cross- functionally and present operational updates to senior leadership.

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