Assistant ManagerWKS Restaurant Group • Union City, California, United States, 94587

Assistant Manager

WKS Restaurant Group • Union City, California, United States, 94587

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Pay Range : $20.00 – $26.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as : restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Overview of Position :

They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

Principal Duties and Responsibilities :

Customer Service

Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints / concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards

Sales

Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales

Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Production

Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

Understand and implement store quality control procedures, including standards

Coordinate production schedules to meet customer demands and minimize labor hours

Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation

Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.

Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of store facility and equipment

Personnel

Assist the General Manager in recruiting, hiring, training, and dispute resolution

Supervise all shift personnel

Build a team of customer-focused employees and foster teamwork

Demonstrate leadership in employee development, including that of Key Staff

Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

Assist General Manager in completing and managing income and expense budgets, including accounts / receivable, profit and loss, etc.

Assist General Manager in completing required corporate reporting documentation, both financial and operational

Manage company resources responsibly including, inventory control

Manage financial duties

Protect company assets

Leadership

Communicate and model company standards and policies

Implement efficiently and effectively directives from store, corporate, and divisional management

Develop and maintain store organization to promote efficient operations

Interface with corporate office personnel

Essential skills and Experience :

High school required

Experience with sales, management, production, and customer service

Strong communication, organizational, and leadership skills

Pleasant disposition, sociable, accommodating nature, and enthusiasm

Self-motivation, creativity, and adaptability

Basic computer, telephone, and fax knowledge

Most stores offer full-time positions (40+ hours / wk)

Completion of Krispy Kreme Management 101 training

Must meet Krispy Kreme driving standards (three year clean driving)

Pass a pre-employment drug screen and criminal background check

Nonessential skills and Experience :

Post Secondary Education strongly preferred

Physical Demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Carrying

Standing

Writing

Bending

Stooping

Grasping

Twisting

Sitting

Filing documents

Walking

Driving

Sweeping

Lifting

Pushing / pulling

Using telephone and fax machines

Communicating with customers and co-workers

Physical Requirements

Lifting up to 75 pounds occasionally

Physical activity is sporadic

Involves periodic travel

Visual / Audible Acuity Requirements

Must be able to meet requirements for a driver’s license.

Working Conditions :

The worker is subject to inside and outside environmental conditions.

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