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Software Architect
Software ArchitectHAN • chicago, IL
Software Architect

Software Architect

HAN • chicago, IL
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description :

  • Lead the technical design of D CE (Sales, Service) solutions aligned with business processes and transformation goals.
  • Define and implement scalable, secure, and extensible CRM architecture.
  • Ensure alignment with the Calandra End-State Architecture and integration with D F&O via Dual-write.
  • Platform Modernization & Customization
  • Oversee the migration from legacy CRM (AX ) to D CE for BB and BC operations.
  • Configure and customize D CE using Power Platform, plugins, workflows, and Power Automate.
  • Enable out-of-the-box features and extend capabilities using custom development where needed.
  • Integration & Data Flow
  • Design and implement integrations with :
  • Shopify, Espresa, Paymentech, SendGrid
  • Databricks Lakehouse for Pet Registry and Microchip Registry
  • Microsoft Dataverse and Customer Insights
  • Ensure real-time data synchronization and robust API-based integrations.
  • AI & Customer Experience Enablement
  • Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
  • Enable data-driven insights through integration with Dataverse and Power BI.
  • Collaboration & Delivery Support
  • Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
  • Provide technical leadership and mentorship to CRM developers and integration specialists.
  • Participate in code reviews, solution validation, and performance tuning.
  • Required Skills & Experience :
  • years of experience in CRM solution architecture and development, with + years in Microsoft Dynamics CE.
  • Expertise in :
  • D Sales, Customer Service, Power Platform
  • Azure Integration Services, Dataverse, Dual-write
  • Plugin development, JavaScript, Power Automate, and custom connectors
  • Experience in large-scale CRM implementations and data migrations.
  • Strong understanding of enterprise integration patterns and cloud-native architecture.
  • Preferred Qualifications :
  • Microsoft Certified : Dynamics + Power Platform Solution Architect Expert
  • Experience with Databricks, Microsoft Copilot, and Customer Insights
  • Familiarity with IPPD or similar delivery frameworks
  • Expected Outcomes :
  • A robust, scalable, and integrated CRM platform supporting BB and BC operations
  • Seamless data flow and real-time synchronization across enterprise systems
  • AI-enabled customer engagement and data-driven decision-making
  • High-quality, maintainable technical solutions aligned with business goals
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