Learning Management System Technician Computer Based Training Officer

ABOUT THE POSITION

Learning Management System Technician - Computer Based Training Officer

Riverside University Health System

Information Services department - Agency Education

The County of Riversides Agency Education / Information Services Division at Riverside University Health Systems Medical Center seeks a Computer Based Training Officer to join our team in Moreno Valley.

This position will be responsible for planning designing developing and authoring computer-based training programs along with web-based trainings and videos and providing support to staff in computer-based training usage.

Preferred Qualifications :

• Experience with file transfer programs and SCORM file programs
• Experience creating and managing online learning modules
• Experience with Adobe Captivate
• Experience with AdobeCreative Cloud Suite
• Basic Graphic Design Skills and knowledge & experience pertaining to Photoshop Illustrator Adobe Suite etc.
• Experience with PowerPoint
• Experience with Microsoft Office
• Experience with Moodle HealthStreem or other Learning Management Systems
• Having experience and technical knowledge in videography / photography (including filming and video content creation).
• Familiarity with camera operation lighting and video editing is very beneficial for multimedia projects.

Schedule :

Monday through Thursday - Day Shift - 4 / 10 -6 : 30am to 5 : 00pm (Remote work is not an option))

Meet the Team!

RUHS Website

EXAMPLES OF ESSENTIAL DUTIES

The Computer Based Training Officer will be expected to :

1. Administer Learning Management Systems (LMS )

a. Administer LMS platforms including Moodle and HealthStream.

b. Create and manage user accounts for multiple departments organize and update content and track progress of current education modules.

2. Develop and Maintain eLearning Module s

a. Design develop and deploy courses using Adobe Captivate (Classic and current versions) PowerPoint and iSpring Learning tools.

b. Ensure course materials are consistent intuitive and aligned with the departments instructional guidelines.

3. Technical Expertise

a. Demonstrate familiarity with cPanel for content / server administration.

b. Navigate and troubleshoot effectively within a Windows OS environment.

4. Project & Time Management

a. Adapt to an ever-changing environment handling multiple projects and strict deadlines efficiently.

b. Organize priorities and resources to deliver high-quality training modules within specified timelines.

5. Customer Service & Communication

a. Collaborate and communicate effectively with internal teams stakeholders and external vendors.

b. Provide excellent customer support including prompt issue resolution and technical assistance.

6 . Organization & Collaboration

a. Maintain a systematic approach to course deployment updates and user inquiries.

b. Work closely with Subject Matter Experts (SMEs) and departmental leaders to ensure training accuracy relevancy and best practices.

7. Reporting & Stakeholder Communication

a. Generate accurate reports on training progress and metrics.

b. Present data and findings to stakeholders offering clear explanations and recommendations.

8. Videography (Preferred )

a. Having experience and technical knowledge in videography (including filming and video content creation).

b. Familiarity with camera operation lighting and video editing is very beneficial for multimedia projects.

Examples of Additional Essential Duties

Depending on the Area of assignment duties may include but are not limited to the following :

Plans develops and coordinates Computer Based Training programs and other computer-related training needs for the Department utilizing Learning Management Systems Software and Content Development Software.

Consults with supervisory and management staff to interpret subject matter and develop course content.

Edits and modifies program materials according to specific legislative changes or other necessary requirements; develops instructions and screen dynamics; creates appropriate graphics to reinforce content.

Receive log and route user calls for assistance or repair; monitor trouble call / resolution information; follow up on and report aged calls to ensure a timely response.

Inform and train users in a web browser and software operation; analyze and make recommendations on response time training design user support needs or customer satisfaction

Prepare training support technical documentation and procedures for educational and staff development.

Manage and support Learning Management Systems environment similar to : (Moodle Health Stream Sakai. EdApp etc.)

Troubleshoot Learning Management System (LMS) issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software and web (browser) errors account management and coach users in correcting reported problems.

Front-End web development to locate design and use graphics multi-media elements and links in web page design; map and maintain consistency in the flow of the site; evaluate use and usability of assigned sites.

Maintain the integrity of site information (i.e. updated data relevant links) updating content and system changes.

Develop quality and content standards based on industry standards management preferences and available resources.

Plan and coordinate multi-media productions using videos presentation programs (Adobe Captivate Power-Point etc.) audio & video editing media and printed communication.

Plan develop and produce multimedia programs for educational public information and training purposes; consult with management training and technical staff to determine goals and objectives and the content and format of planned multimedia programs

Perform post-production work such as editing sound recording dubbing and mixing special effects titles and graphic narration and duplication of completed programs

Operate video and sound recorders and other production and editing equipment; perform routine maintenance and minor repair work on media equipment; clean and repair equipment as necessary

MINIMUM QUALIFICATIONS

OPTION I

Experience : Two years as a Training Officer or Senior Training Officer with Riverside County.

OPTION II

Experience : Two years of planning filming developing and editing videos online training and / or blended learning. Experience with eLearning authoring tools and video production software and applications (such as Adobe Premier Adobe Audition Adobe After Effects Adobe Photoshop Adobe Captivate Final Cut Pro PowToon etc.).

OPTION III

Experience : Three years of planning developing and conducting staff development and / or training for staff.

ALL OPTIONS

Knowledge of : The principles of staff development and training; principles methods and techniques used in developing the application of software for training; video production software (such as Adobe Premier Final Cut Pro etc.) and video development; employee training resources and trends; techniques and methods of orientation and in-service training; methods and techniques of evaluating the effectiveness of training programs.

Ability to : Develop computer software training programs for the instruction of staff; create cutting-edge interactive learning activities and multimedia content such as Web-based Training eLearning courses Instructional Training Videos and Micro-Learn Videos; work effectively with departmental personnel vendors and staff of other agencies; identify training needs and recommend training programs.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment contact the recruiter Jeremy Holforty :

/ .

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience :

IC

Key Skills

Farm,IT Business Analysis,Home Care,Fleet,Credit Operations

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 68245 - 93459