Customer Service Representative

The Joe Horak Agency, a local Farmers Insurance agency, is looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in providing outstanding customer service.

Hourly Base Salary Based on Experience

Mon-Fri Schedule

• Answer incoming calls and assist clients with billing, policy changes, ID cards, and general questions.

• Process payments, endorsements, and policy updates accurately.

• Provide support to licensed agents with quotes and renewals.

• Maintain organized client records and follow up on outstanding issues.

• Deliver an exceptional customer experience at every interaction.

• Previous customer service or office experience preferred (insurance background a plus).

• Excellent communication and computer skills.

• Strong attention to detail and problem-solving ability.

• Must be dependable and able to multitask.

• Insurance license (P&C) preferred but not required well help the right candidate obtain one.