Help Desk (Tier 3)

We are hiring a Tier 3 Help Desk / IT Support Engineer to join a growing technology team-based Tempe, AZ. This is a senior level support role handling escalation, systems issues, deeper troubleshooting, and infrastructure adjacent work. You’ll support both onsite and remote users while partnering closely with systems and network engineers on advanced issues.

This isn’t a ticket taking help desk position, you’ll own complex escalations, work on backend systems, and help lead root cause analysis across the environment. You’ll get exposure to Azure AD, Intune, virtualization, networking, and security tools while being trusted as the go to expert for tough problems. It’s a great steppingstone toward System Admin or Security roles and offers room to grow in a fast paced, collaborative environment.

Required Skills & Experience

• 3–5+ years in IT support with at least 1–2 years at a Tier 2 / Tier 3 level.
• Strong troubleshooting across Windows, O365, Azure AD, and networking concepts.
• Experience handling escalations and working with systems or network teams.
• Hands-on experience with Intune or another MDM tool.
• Familiarity with ITIL concepts and enterprise ticketing environments.

Excellent communication skills, including handling executive-level escalations.

Desired Skills & Experience

Certifications such as AZ-900, MD-102, Network+, or Security+.

What You Will Be Doing

Tech Breakdown

10% – Project support assisting with migrations, upgrades, deployments, and cross-functional IT projects across O365, networking, and cloud systems.

Daily Responsibilities

100% Hands On

The Offer

Bonus OR Commission eligible

You will receive the following benefits :

Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.