Account Manager

Account Manager Opportunity At Cargo.one

Cargo.one is the leading digital platform enabling freight forwarders to seamlessly search, compare, quote, and book air freight capacities across a multitude of airlines. Our solution boasts an impressive NPS of +65 and is trusted by thousands of freight forwarders globally. We are on a mission to transform how the air cargo industry operates and are looking for passionate individuals to join our ambitious team.

As our Account Manager, you will play a critical role in ensuring the satisfaction and growth of our SMB customer base. Your main objective will be to ensure customer retention, provide quality onboarding, driving customer engagement, and identifying upsell opportunities that contribute to cargo.one's expansion.

You can work from (almost) anywhere in Europe. Please check if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too. At cargo.one, we foster a positive, diverse, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

A snapshot of what you will be doing here :

• Professionally onboard customers to ensure they make the most of their subscription and that you build a relationship with them from day one on the platform
• Actively engage with customers to understand their workflows, enabling them to leverage the right features for productivity and growth.
• Own the success and expansion of your SMB customer portfolio by exceeding growth quotas for Annual Recurring Revenue (ARR).
• Collaborate with customers to uncover their needs, positioning relevant platform features and paid modules as solutions.
• Build and execute tailored plans to educate customers about newly released paid features.
• Manage the full sales cycle for upsell opportunities, ensuring timely communication, thorough demos, and seamless deal & contract renewal closures.
• Organize and maintain a thorough understanding of your portfolio, identifying key accounts and top-tier, trustworthy customers by region.
• Provide valuable feedback to our product team based on customer insights, helping shape the future of our offerings.

What you'll need :

Nice to haves :

We think you will love working here if :

We are currently offering the following benefits globally :

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!