A company is looking for a Director, Customer Experience.
Key Responsibilities
Define and drive CX team performance and quality standards while managing operational efficiency and costs
Design and execute an organizational strategy that enhances operational efficiency and customer experiences at scale
Lead customer retention and engagement strategies to drive lifetime value and reduce churn
Required Qualifications
8-12+ years in customer support and 5-7+ years of people leadership experience
Proven ability to develop managers and cultivate customer-centric team cultures
Experience in diagnosing organizational capabilities and leading redesigns for improved performance
Data-driven mindset with the ability to translate CX data into actionable insights
Cultural humility and strong interpersonal relationship-building skills
Director of Customer Experience • Denver, Colorado, United States
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