Financial Customer Support Representative

Responsible for assisting the various Card Services functions to ensure compliance with required deadlines, regulations, member service standards, error resolution, and reporting. Process adjustments involving plastic cards. Support department efforts to maintain G.L. accounts. Responsibilities include managing dispute / fraud caseload by researching, investigating, documenting, and resolving claims utilizing Visa rules and Federal regulations. Maintain adherence to applicable regulations, KCU policies, and procedures. Support the credit union's mission, vision, strategic goals, quality initiatives, and service standards. Support and provide exceptional internal and external member service.

• Assumes responsibility for supporting and / or backing up all critical processing functions within Card Services
• Utilize the various systems including PSCU, CO-OP, and Episys to perform card related tasks.
• Work daily monetary and non-monetary exception reports related to debit and credit card
• Support KCU and vendors in efforts to help mitigate fraud
• Assist employees and members in the prompt and accurate resolution of member issues / questions
• Respond to card related calls from vendors, members, and merchants.
• Process card exceptions and settlement adjustments.
• Process dispute claims in accordance with Visa Rules & Regulations, Federal Regulation Z, Federal Regulation E, and internal procedures to ensure compliance.
• Create and maintain written procedures related to the card services
• Qualifications
• Knowledge in Microsoft Excel (moving data from one spreadsheet to another) and PDFs (signing documents)
• At least 1 year of financial services experience (experience with debit, ATM, and credit card products including set-up requirements, maintenance, dispute processing, and VIA regulations preferred)
• Strong interpersonal skills with ability to work well with internal and external members
• Strong written and oral communication skills
• Job Type & Location

This is a Contract position based out of Albuquerque, NM.

• Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Albuquerque,NM.

• Application Deadline

This position is anticipated to close on Nov 15, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.