Senior Customer Success Manager

A company is looking for a Senior Manager, Customer Success Management.

Key Responsibilities

Lead and develop a high-performing team of Customer Success Managers and Senior CSMs

Own hiring, onboarding, and performance management for the Enterprise CSM team

Manage team outcomes for a defined portfolio of top Enterprise accounts, driving retention and expansion

Required Qualifications

8+ years in B2B SaaS in Customer Success, Account Management, or related roles

3+ years of experience leading and coaching teams, preferably in Enterprise Customer Success

Proven track record managing a portfolio of Enterprise accounts with significant ARR

Strong people leadership skills and the ability to drive strategic conversations with C-level stakeholders

Familiarity with CRM and Customer Success platforms is a plus