Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Own the end-to-end success of a strategic book of business, focusing on retention and expansion

Analyze customer data to identify trends and drive recommendations for improved adoption and outcomes

Lead complex issue resolution and manage escalations, ensuring timely communication and stakeholder alignment

Qualifications

5-8+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS

Proven success managing strategic or enterprise-level accounts

Strong analytical, financial, and business acumen

Bachelor's degree or equivalent experience required

Strong understanding of behavioral health / SUD workflows and business drivers is preferred