Client Success Executive

Client Success Executive

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Client Success Executive

Altera Digital Health DB Motion

US Pacific or mountain time zone strongly preferred

About the Role

DB Motion, one of our fastest-growing business units, is looking for an energetic and driven Client Success Executive to join our dynamic team. This is an incredible opportunity for someone at the start of their career to make a significant impact, build relationships with key clients, and grow within a thriving part of our business.

The purpose of this role is to become a trusted partner to our clients. You will work to deeply understand their needs, ensure they are getting maximum value from our solutions, and ultimately drive their success and satisfaction. This is a people-person job, perfect for someone who loves building relationships and solving problems.

What You'll Do Day-to-Day

• Partner closely with our Client Delivery Executives to support and enhance the client experience.
• Serve as a go-to point of contact for a portfolio of clients, building strong, lasting relationships.
• Proactively engage with clients, including C-suite executives, through regular calls and meetings to understand their goals, and feedback on our systems.
• Play a key role in our client relationships and contributing to our Net Promoter Score (NPS) goals.
• Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.
• Balance your time effectively between direct client engagement and internal strategy and coordination with the Altera team.
• Travel to client sites (approximately 25% of the time) in California and potentially Canada to foster key relationships and lead strategic on-site meetings.

What You'll Bring to the Team

We're looking for someone with high potential and a passion for customer advocacy. The ideal candidate is a proactive self-starter who is eager to learn.

Why You'll Love Working With Us

Salary Range

$70,000 - $80,000 USD

Altera is an Equal Opportunity / Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.