Application Assistance Navigator

General Summary

Responsible for assisting individuals and families with the completion of applications according to the assigned program requirements.  The Application Assistance Navigator will conduct a variety of outreach activities to increase awareness of services available and encourage participation of the assigned program.  In addition, a comprehensive screening checklist will be utilized to assist in screening individuals and families for eligibility.

Primary Responsibilities

1.  Provide initial screening services to determine potential eligibility according to the assigned program guidelines through phone calls, in person, at community events and / or other preferred methods.

2.  Responsible for submitting a designated number of applications on a monthly basis and meeting all benchmarks as determined by the supervisor in order to support the achievement of the program's annual goals and objectives.

3.  Tracks and reports required data as determined by the supervisor to show progress towards program goals and objectives.

4.  Develop outreach plans to recruit and assist eligible individuals and families.

5.  Implement outreach strategies, including but not limited to attending public events to promote the availability of CACOST's application assistance services and educate the target population.

6. Develop and maintain collaborative relationships with community partners to support outreach efforts.

7. Responsible for addressing any areas of improvement needed in program implementation as identified by the supervisor's ongoing monitoring for continuous quality improvement.

8.  Responsible for participating in ongoing individualized professional development and training to maintain knowledge and expertise with all requirements specific to the assigned program and any other type of state or federally funded program, as assigned.

9.  Responsible for maintaining excellent record keeping of documentation, the confidentiality of client records and adhering to the agency confidentiality policy.

10. Perform all other duties as assigned.

Work Experience

Required : Previous experience assisting vulnerable individuals and families with community resources and services

Preferred : Prior experience in community outreach / education

Education / Certifications / Licensure

Required : Associate's degree or sufficient college hours.

Preferred : Bachelor's degree in Social Work or a related field.

Skills

Required :

(1) Excellent computer skills and knowledge of Microsoft and Google

(2) Excellent communication and interpersonal skills                                                                                         (3) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels

(4) Ability to make presentations and / or educate groups of people on available services                           (5) Ability to maintain confidentiality

(6) Ability to learn new tasks quickly and efficiently

(7) Ability to handle multiple tasks simultaneously and meet deadlines.

Preferred :                                                                                                                                                                       (1) English / Spanish bi-lingual fluency.

Physical Requirements

If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.

Must have a valid driver's license, reliable transportation, a safe driving record, and be eligible for insurance coverage in the operation of Agency vehicles.  Must be able to pass a criminal background check and physical examination. Must be able to perform the following requirements of the position with or without reasonable accommodation :   critical sensory requirements include general vision; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Hear or listen in the normal range (corrected) and speak and give directions clearly.  Able to walk, sit, stand, kneel, crouch, crawl, reach, lift, carry, push, pull or otherwise move objects up to 10 lbs., and occasionally lift and / or move up to 25 pounds.