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Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)
Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)Mercor • Normal, Illinois, US
Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)

Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)

Mercor • Normal, Illinois, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

Mercor is seeking an experienced

  • Care Coordination Operations Lead,
  • preferably a
  • licensed social worker (LMSW / LCSW)
  • or equivalent care navigation leader—to support the launch of a
  • human-led care coordination service
  • for families navigating complex systems, including
  • special education
  • therapeutic services
  • , and
  • medical care

## Key Responsibilities -

  • Design and operationalize
  • a human-led care coordination / care navigation service supporting families across education, therapeutic, and medical domains - Hold direct ownership for
  • defining the care coordinator role
  • (responsibilities, boundaries, escalation paths, handoffs) and translating it into a clear operating model - Establish
  • scope boundaries and operating principles
  • , including what the team will / won’t do, documentation standards, and decision-making guidelines - Build or refine
  • playbooks and SOPs
  • , including intake, triage, case planning, follow-ups, referrals, and cross-system coordination workflows - Design or improve
  • quality controls
  • for care coordination teams at scale - Define core
  • metrics and service health indicators
  • (e.g., resolution time, family satisfaction, adherence to workflow, escalation accuracy, documentation quality) ## Ideal Background / Qualifications -
  • Experience overseeing or operating human-led care coordination services
  • , ideally supporting families with complex needs (pediatrics, behavioral health, ASD, special education, complex care, etc.) - Demonstrated experience
  • building or scaling a care coordination function
  • , including role design, scope boundaries, and operating principles - Track record creating and maintaining
  • playbooks, workflows, and quality systems
  • for coordinator teams (training, QA, coaching, calibration) - Excellent written communication and ability to produce
  • clear, structured operational documentation
  • Backgrounds from organizations such as
  • Rethink First (Joshin), Lyra Health (ASD Navigator), Wellthy, HealthJoy, Spring Health, Accolade, Included Health
  • , or similar care navigation / advocacy programs are preferred. -
  • Geography priority :
  • NY / NJ / MA first, then broader US
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    Remote Care coordinator NY NJ MA AI Trainer 7090 per hour • Normal, Illinois, US

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