Talent.com
Technical Service Representative
Technical Service RepresentativeAccuTemp Products • New Haven, Indiana, US
[error_messages.no_longer_accepting]
Technical Service Representative

Technical Service Representative

AccuTemp Products • New Haven, Indiana, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Technical Service Representative
  • Find out if this opportunity is a good fit by reading all of the information that follows below.

    • Reports to Technical Service Supervisor
    • Summary :
    • Provide technical / customer service support to customers and / or third-party service organizations in an efficient and accurate manner over the phone. This position will assist customers in solving basic technical problems and provide support related to AccuTemp products and commercial cooking equipment. The goal is to make sure customer value is maintained to the standards set forth by the company.
    • This is not an IT position.
    • Essential Duties and Responsibilities
    • Receives service requests from end-users, customer care team, sales team, and field technicians reporting equipment service problems. Assists users in solving problems by phone when possible.
    • Schedules service call with third-party service agency when user problem cannot be corrected by phone.
    • Provides telephone assistance to third-party service agency personnel performing field service or repair.
    • Logs all service calls, including third-party service calls, for follow-up and service history purposes.
    • Facilitates shipment of repair parts to end-users or third-party service agency, as required, and completes all associated paperwork as required to ensure proper billing, costs accounting, and inventory control.
    • Performs all job activities in accordance with training, work instructions, and established company procedures.
    • Maintains work area and files in a neat and orderly manner.
    • Escalate customer problems concerning the organization’s commercial food appliances or facility as per department procedures.
    • Limited travel to customer locations to perform field repairs and / or upgrades to food service equipment. Ability to be out on the road for 1 to 2 days at a time.
    • Provide limited online training to customers and servicers as required.
    • Comply with Safety Policies and Procedures including regulatory compliance, training, and wearing proper PPE.
    • Other related duties as assigned
    • Education and / or Experience
    • Associate degree or equivalent from two-year college or technical school is preferred; or one-year mechanical and / or electronic engineering related experience.
    • 1-2 years in a customer service environment (i.e., help desk, call center, etc.). Phone-based experience required. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Experience in inventory control or parts inventory is helpful.
    • Equipment and Applications
    • Working knowledge of personal computer utilizing Microsoft Excel, Word, PowerPoint, and Outlook software.
    • Knowledge of Sage 100, Solid Works Composer, Adobe applications such as InDesign, Photoshop, etc. is helpful. Use of digital voltmeters, digital temperature meters, manometers and data gathering equipment would be helpful.
    • Use of digital voltmeters, digital temperature meters, manometers and data gathering equipment would be helpful. xklufbp
    • Knowledge of the company’s products and / or food service equipment is helpful.
    • Job Type : Full-time

      Pay : From $21.00 per hour

      Benefits :
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    • Ability to Commute :

    • New Haven, IN 46774 (Preferred)
    • Ability to Relocate :

    • New Haven, IN 46774 : Relocate before starting work (Preferred)
    • Work Location : In person

    [job_alerts.create_a_job]

    Technical Service Representative • New Haven, Indiana, US

    [internal_linking.similar_jobs]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Decatur, Indiana
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tech Support Engineer I

    Tech Support Engineer I

    Brotherhood Mutual • Fort Wayne, IN, United States
    [job_card.full_time]
    Corporate Office (Fort Wayne, IN).Responsible for providing timely helpdesk resolutions, managing hardware and software inventory,. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES.To perform this ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Tech

    Service Tech

    Burger King • Decatur, IN, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Carrols Corporation is the largest BURGER KING franchise.We are currently looking for an experienced individual to fill the position of Equipment Service Technician for a group of our Burger King R...[show_more]
    [last_updated.last_updated_30]
    Remote Customer Service Specialist

    Remote Customer Service Specialist

    ForgeFit • Fort Wayne, IN, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Remote Customer Service Specialist Company : ForgeFit Location : Remote (U.Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai...[show_more]
    [last_updated.last_updated_30]
    Technical Services Engineer

    Technical Services Engineer

    Charter Manufacturing Company, Inc. • Fort Wayne, IN, United States
    [job_card.full_time]
    Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better.Join the team and become part of our family!. Join the Charter Steel Commercial te...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Rep(02639) - 1020 E Tillman Rd

    Customer Service Rep(02639) - 1020 E Tillman Rd

    Domino's Pizza • Fort Wayne, IN, US
    [job_card.full_time]
    You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    GI Specialty Sales Representative (Pharma)

    GI Specialty Sales Representative (Pharma)

    Indiana Staffing • Fort Wayne, IN, US
    [job_card.full_time]
    Nestl Health Science GI Specialty Sales Representative (Pharma).At Nestl Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic conn...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CVOR Tech Contract

    CVOR Tech Contract

    Vibra Travels • Fort Wayne, IN, United States
    [job_card.full_time]
    Unlike working for agency after agency, with our travel program, you get to work for a company : .Work with 1 recruiter from start to finish and assignment to assignment. Local and Non-local positions...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Michigan Homeowners Claim Representative II

    Michigan Homeowners Claim Representative II

    The Auto Club Group • Fort Wayne, Indiana, United States
    [job_card.full_time]
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Michigan Homeowners Claim Representative II - AAA The Auto Club Group.Work under normal sup...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Sales Specialist Data Center

    Technical Sales Specialist Data Center

    RM Staffing B.V. • Fort Wayne, IN, US
    [job_card.full_time]
    You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...[show_more]
    [last_updated.last_updated_30]
    Service Technician

    Service Technician

    Glosson Food Equipment - Hobart Service • Fort Wayne, Indiana, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are looking for an individual that can work independently servicing commercial food equipment at customer's locations. Responsibilities include troubleshooting down equipment, performing preventa...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Fort Wayne, Indiana
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pharmaceutical Sales Representative

    Pharmaceutical Sales Representative

    Inizio Engage • Fort Wayne, IN, US
    [job_card.full_time]
    Pharmaceutical Field Sales Representative.Inizio Engage is proud to partner with Tonix Pharmaceuticals and are seeking a team of Pharmaceutical Field Sales Representatives who are performance-drive...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative

    Customer Service Representative

    Amazon • Fort Wayne, IN, USA
    [job_card.full_time]
    Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • New Haven, Indiana
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Decatur, IN, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,170 per week in Mishawaka, IN

    Travel CT Tech - $2,170 per week in Mishawaka, IN

    AlliedTravelCareers • Fort Wayne, Indiana, US
    [job_card.full_time]
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Mishawaka, Indiana, 46545!.Certs & Licenses BLS, ARRT. Call-off Policy Log in to view.First Offer = Best Offer Guarant...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Pharmaceutical Sales Representative

    Pharmaceutical Sales Representative

    VonKohn Search Group • Fort Wayne, IN, United States
    [job_card.full_time]
    Great opportunity to break into pharmaceutical sales - my client is looking for candidates with a strong track record in B2B / outside sales. Must have 2+ years to be qualified.Sales Specialist genera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]