Systems Administrator

Systems Administrator Fellow

Transform technology into opportunity as a Systems Administrator Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Fellow you will help ensure today is safe and tomorrow is smarter. HOW A SYSTEMS ADMINISTRATOR FELLOW WILL MAKE AN IMPACT :

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts / alarms, degradation of services or systems
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• Provide situational awareness to operations leadership : technicians on incident troubleshooting actions, coordination, and resolution status
• Communicate incident ticket : change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident : change documentation, Configuration Management Database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices
• Participates in special projects as required.

WHAT YOU'LL NEED TO SUCCEED :

Required Technical Skills :

Required Certification :

Security Clearance Level :

Location :

US Citizenship Required

DoD SkillBridge Eligibility :

Received Unit Commander (first O-4 / Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship.

Scheduled Weekly Hours : 40

Travel Required : None

Telecommuting Options : Onsite

Work Location : USA CO Aurora

Additional Work Locations : We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.