Principal, Business Operations

Principal, Business Operations

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Business Operations is the nerve center of the company, leading the charge on planning, business intelligence, performance measurement, and transformational initiatives. The team has deep insight into the metrics that drive the business and works cross-functionally to ensure all Krakenites are working in tandem to reach and exceed Kraken's goals.

We're looking for a Principal, Business Operations to own core processes while driving key operational uplift projects across Finance, Product, and Treasury. This role sits at the intersection of financial control, product execution, and enterprise operations ensuring the business runs smoothly while helping prepare Kraken for its next phase of growth.

The Opportunity

• Drive cross-functional initiatives that enhance processes, strengthen controls, and improve operational efficiency across Product, Finance, Legal, KX, and Compliance.
• Maintain and refine key cross-functional operations.
• Define and track enterprise KPI targets, delivering analytic insights that inform Kraken's strategy and shape priorities across Product and Commercial teams.
• Support annual and quarterly planning, coordinating inputs across FP&A, Product, and Data teams, and preparing materials for business reviews, board decks, and executive updates.
• Lead or contribute to integration projects from acquisitions or strategic partnerships, ensuring alignment, synergy, and data consistency across functions.
• Partner with Finance, Audit, and Treasury teams to build robust business processes and strengthen company-wide financial controls.
• Build trusted relationships across teams and levels, from C-suite leaders to product managers, fostering alignment, accountability, and execution on key initiatives.

Skills You Should Hodl

• 5+ years of proven experience in Business Operations, FP&A, Product Strategy, or Consulting at a high-growth fintech, crypto, or technology company, or with a top-tier management consulting firm or investment bank.
• Proven success leading complex, cross-functional initiatives involving multiple business units (Finance, Legal, Product, KX) from inception through execution.
• Strong grasp of financial planning, reporting, and controls processes, with the ability to bridge Product and Finance and translate roadmap decisions into financial and operational outcomes.
• Analytical and strategic thinker, skilled at identifying business drivers and uncovering insights that lead to measurable improvements.
• Experienced in driving company planning cycles and operational processes that support scale and strong business outcomes.
• Excellent communicator and presenter, able to distill complex information into clear, actionable narratives for executives and cross-functional stakeholders.
• High-ownership mindset, comfortable rolling up your sleeves to build processes, solve problems, and drive change in fast-paced environments.
• Trusted advisor to senior executives, capable of influencing key decisions and advancing high-impact initiatives.