Client Service Coordinator

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

JOB SUMMARY
The Client Services Coordinator (CSC) works closely with Account Managers to source product that fits the expectations and goals of our clients through the power of merchandise. This includes creating product presentations, maximizing profitability through proper quoting, and following the project through delivery.

DUTIES AND RESPONSIBILITIES

• Work with assigned account managers in driving BDA value and meeting customer needs.
• Attend client meetings with the account manager to understand the client needs and the brand.
• Create documents for sales proposals, correspondence, and management reports.
• Update and maintain orders through internal system.
• Source products and ideate based on differentiation strategy and client needs.
• Monitor project progress and maintain deadlines.
• Research, create and maintain vendor relationships.
• Negotiate costs to maximize profits.
• Work as a team with sales, production, creative services, supplier services, accounting, warehouse, et al. to ensure timely delivery and customer satisfaction.
• Maintain exceptional attendance and punctuality.
• Able to handle multiple responsibilities with competing deadlines.
• Maintain high levels of professionalism.
• Exhibit high levels of service to ensure smooth operations and customer satisfaction.
• Other job duties and projects as assigned.

JOB SKILLS AND TRAITS

• Knowledge of BDA supplier base helpful but not required.
• Customer Service skills, including ability to work effectively with clients.
• Ability to communicate clearly with internal and external stakeholders.
• General knowledge of Microsoft Office.
• Basic project management skills.
• Ability to learn and maintain processes while working in a fast-paced environment, with changing priorities.
• Expert interpersonal and organizational
• Exposure to negotiation skills.

QUALIFICATIONS

• 1-2 years of experience in sales or sales support – ad specialty, merchandise industries, a plus

We are pleased to share the base salary range for this position is $45k to $50k. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

BDA is more than a workplace - it’s a family. For more than three decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.