Management Analyst / Operational Analysis

Management Analyst

The purpose of this job is to conduct various types of analytical reviews of all departments and agencies within the Unified Government of Athens-Clarke County. Analyzes management processes, procedures, organizational structures, operating systems, communication channels, and policies and procedures in order to identify any redundancies and assess efficiencies; conducts financial reviews of departments and cost of services analyses; develops task measurements; conducts field investigations; prepares and presents reports of findings and recommendations for improvement. Assists with duties related to the Public Safety Civilian Oversight Board. Performs additional tasks as assigned.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Conducts reviews and analyses of operations and fiscal affairs, organizational structure, and responsibilities as it affects the efficiency and effectiveness of all agencies and departments of the Unified Government of Athens-Clarke County.

Develops measurements of both qualitative and quantitative data; develops evaluation strategies using cost-benefit analysis, time series analysis, and other statistical methodologies to assess programs and services; develops flow charts to represent processes.

Uses strong written and oral communication skills to prepare draft reports and presentations concerning government operations and fiscal affairs and detailing findings and recommendations on staffing levels, organization, and resource deployment for the Mayor, Commission, and Manager.

Contacts other governments to compare their operations to Athens-Clarke County operations to determine services, which they offer, and to determine policy and / or procedural changes for the government.

Uses strong written and oral communication skills to interview and observe the work of employees at all levels of the government to gain an understanding of the work performed, to analyze tasks, to review processes, and to develop recommendations for improvement.

Assists in the development of the department's annual work plan and operating budget.

Receives and processes public complaints and / or concerns related to ACCGov operations, services, and practices.

Reviews various types of data and documents such as budget and personnel reports, job descriptions, departmental work logs, organizational charts, governmental financial reports, and records maintained by operating department in the course of performing audit and analysis tasks.

Composes and / or prepares and presents reports, organizational and flow charts, decision trees, summary, graphs, spreadsheets, and other documents associated with the daily routine and duties of the position.

Audits financial operations for various Unified Government financial management systems such as finance, purchasing, and accounting.

Evaluates and reports on the internal control systems of other departments / divisions.

Conducts compliance audits to ensure that funds are being spent in accordance with grantor or funding rules and regulations.

Attends Commission meetings as requested by the Internal Auditor; participates in meetings with division managers, department directors, higher management, and elected officials.

Maintains the departmental website, including updates to meeting schedules, events, and associated board / committee content.

Performs typical office administrative functions, including customer greeting, answering calls, and responding to inquiries.

Maintains office supply inventory, making purchases, reconciling invoices, posting transactions to the ledger, and monitoring budget progress.

Interacts with consultants on various projects as needed to exchange information may oversee and review the work of interns.

Maintains strict confidentiality and discretion while conducting work on behalf of Operational Analysis.

Processes complaints alleging various forms of misconduct against Public Safety Officials.

Attends various meetings after normal business hours (typically once or twice a month).

Prepares minutes of committee meetings and submits to Internal Auditor for approval.

Performs other related duties as required.

Knowledge of the policies, procedures, and activities of the department as they pertain to the performance of duties relating to the position of Management Analyst.

Knowledge of the management, operations, and functions of the government; organizational structure; and government practices, policies, and procedures as necessary in the completion of daily responsibilities.

Knowledge of governmental audit standards and various analytical techniques.

Knowledge of public safety policies and procedures, social justice reform, and public outreach initiatives.

Knowledge of department policies and procedures and state and local laws / ordinances.

Knowledge of the terminology used within the department.

Knowledge of and proficiency with computers.

Ability to utilize computer software packages such as word processing, spreadsheet, and database programs, and others as necessary to perform management analysis, reporting, and graphic design tasks.

Ability to communicate and interact effectively with supervisors, management, other staff members, elected officials, and personnel at all levels of government.

Ability to organize and maintain an assortment of records and information in an effective manner and according to departmental and / or governmental regulations.

Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.

Ability to use independent judgment in routine and non-routine situations.

Ability to comprehend, interpret, and apply regulations, procedures, and related information.

Ability to handle the required mathematical calculations using statistical data.

Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.

Ability to plan, organize, and / or prioritize daily assignments and work activities. Ability to function independently with minimal instruction from his / her supervisor.

Ability to utilize financial reports, budget documents, organizational charts, state and local codes, ordinances, and standards in the performance of an audit.

Ability to use sound reasoning and professional judgment to develop appropriate strategies to test data to determine compliance with department and agency policy and procedure requirements.

Ability to identify and analyze problems, use sound reasoning to arrive at conclusions, find alternative solutions to complex issues, and distinguish between relevant and irrelevant information to make logical judgments.

Ability to locate and identify discrepancies utilizing spreadsheets and other written communications.

Ability to work and perform while operating within strict time constraints.

Ability to be thorough when performing work and conscientious about attention to detail.

Ability to work as a member of a team, including communicating with peers and other professionals within and outside the department to ensure timely completion of work projects.

Ability to abide by strict ethical standards essential when dealing with sensitive information, including integrity, objectivity, and confidentiality.

Ability to produce high-quality work and advance to expert level of various software platforms.

Physical requirements : Must be physically able to operate a variety of machinery and equipment including a computer, printer, calculator, copier, scanner, fax machine, telephone, and other office equipment. Must be able to use body members to work, move, or carry objects or materials. This position requires : walking, bending, stooping, standing, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to twenty pounds of force occasionally and / or up to ten pounds of force frequently. Physical demand requirements are at levels of those for light work.

Data conception : Requires the ability to compare and / or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal communication : Requires the ability to hear, speak and / or signal people to convey or exchange administrative information; includes receiving assignments and / or directions from supervisors.

Language ability : Requires the ability to read a variety of reports, budget documents, statistical reports, policies, codes, standards, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare analyses, summary presentations, report findings and recommendations, organizational and flow charts, work plans / audit programs, and correspondence using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to groups of people in management and the Mayor and Commission with poise, voice control, and confidence.

Intelligence : Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

Verbal aptitude : Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical, or professional languages including analytical terminology.

Numerical aptitude : Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; to determine decimals and percentages; to interpret graphs; to compute discounts, interest, profit and loss, ratio and proportion; to perform calculations involving variables, formulas, square roots, and polynomials; to perform statistical calculations which include frequency distributions, reliability and validity of tests, correlation techniques, factor analysis, and econometrics.

Form / spatial aptitude : Requires the