Global Operations Manager

Global Operations Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking an experienced Global Operations Manager to lead and optimize our international operations strategy, ensuring seamless coordination across multiple regions and driving operational excellence.

What You'll Do :

• Partner with leadership and account management to deliver on the business and client strategy
• Oversee traveler satisfaction and experience through multiple customer contact channels. Identify gaps in servicing levels and create action plans to resolve issues and drive process efficiency
• Develop and implement global operational strategies aligned with company objectives
• Act as an information conduit to service team by sharing industry knowledge and updates
• Act as a key contact and escalation point to internal and external colleagues and customers
• Oversee resource allocation and operational budgeting
• Coordinate complex international projects and initiatives
• Identify process improvements and implement efficiency solutions
• Manage vendor and partner relationships internationally

What We're Looking For :

Location : United States

The US national base salary range for this position is from $81,900.00 - $152,100.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and / or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience :

Work and life : Find your happy medium at Amex GBT.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!