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Desk Operations Specialist
Desk Operations SpecialistArizona Staffing • Scottsdale, AZ, US
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Desk Operations Specialist

Desk Operations Specialist

Arizona Staffing • Scottsdale, AZ, US
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  • [job_card.full_time]
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Mayo Clinic Opportunity

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights :

  • Medical : Multiple plan options.
  • Dental : Delta Dental or reimbursement account for flexible coverage.
  • Vision : Affordable plan with national network.
  • Pre-Tax Savings : HSA and FSAs for eligible expenses.
  • Retirement : Competitive retirement package to secure your future.

Responsibilities :

  • Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
  • Allows care providers to focus on patient care by coordinating details of patient visits.
  • Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes.
  • Schedules and reschedules tests / consults requests from various venues of communication.
  • Performs related administrative duties such as processing ABN forms, insurance verification, and processes patient appointment communications and related materials.
  • Able to navigate through multiple electronic applications and devices, medical equipment.
  • This role requires flexibility which may include cross-coverage and travel depending on location.
  • Must be willing to adjust work schedules in response to department or clinical needs.

    • Qualifications :

  • High school diploma or GED and one year of customer service experience required.
  • Requires computer skills including Windows-based applications and intranet / internet use with the ability to keyboard and navigate through multiple applications.
  • Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
  • Associate's Degree and coursework in a healthcare related field is preferred.
  • Ability to work independently, be goal-directed and have strong organizational skills.
  • Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
  • Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing / dynamic environment.
  • Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
  • Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills / activities.
  • Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.
  • Basic Life Support (BLS) may be required in some areas.

    • Exemption Status : Nonexempt

    Compensation Detail : Education, experience and tenure may be considered along with internal equity when job offers are extended. $20.06 - $27.70 / hour

    Benefits Eligible : Yes

    Schedule : Full Time

    Hours / Pay Period : 80

    International Assignment : No

    Equal Opportunity : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

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