Major Account Program Support

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.

Why join us :

There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS : Flexible time off, volunteer time off, paid maternity / paternity leave, tuition reimbursement, pet bereavement and more!

A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family / home time, diversity, and team culture.

This Digital Payments Exchange position leads all day-to-day execution and support for major / enterprise and mid-market accounts. The role acts as liaison across multiple internal Digital Payments teams as well as supporting business units to troubleshoot, document and communicate resolution of issues. This role also serves as the primary point of contact for their clients on a daily basis as new production, data, reporting services are requested. Major Account Program Support is also responsible for fostering a positive client-company relationship.

Job Responsibilities :

Responsible for client communications, reporting retrieval / distribution / communication, analysis and distribution, lead submission as applicable for the client program needs.

Serves as the primary point of contact and SME for day-to-day client needs.

Supports pursuit and deployment of additional programs or growth opportunities with clients.

Maintains documentation related to the client campaign

Oversees client monthly billing ensuring invoice accuracy, managing issues to resolution.

Basic Qualifications :

Education and Experience : HS / GED and 4 years or Associate's and 2 years

Client support and / or account management experience;

Project management experience.

Preferred Qualifications :

Education : High School / GED

Experience : 5 years

Digital Payments Product / Technical knowledge

Experience providing client support for SaaS based solutions

JIRA technology

Experience using SalesForce

Experience working with development teams and systems.

Strong facilitation skills and ability to influence.

Strong communication skills both written and verbal.

Presentation skills.

Additional Basic Qualifications :

Must be 18 years of age or older

Compensation

The compensation range for this position is $24.00 - $26.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked :

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer : All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .