Director, Nursing and Clinical Services - Hybrid / Boston, MA

Job Description

Job Description

Description : About Brook Health

Brook Health delivers care beyond the walls of the doctor’s office. We provide people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. Brook helps people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians.

Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program.

Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems.

Job Overview

The Director, Nursing and Clinical Services is a transformative leader responsible for driving excellence, accountability, and culture across Brook’s clinical operations. This role oversees the Nursing Care Delivery and Tele-Nutrition teams, leading the evolution from traditional, in-person nursing models to a scalable, data-informed, tech-enabled care model.Reporting to the Chief Nursing Officer, the Director ensures Brook’s nurses are empowered, connected, and inspired — redefining what “great care” means in a virtual-first model. This leader partners closely with Product, Operations and Program Development to shape workflows that honor clinical judgment while embracing innovation.

Requirements : Key Responsibilities

Clinical Leadership & Team Development : Lead and mentor Nursing and Tele-Nutrition teams to ensure high-quality care, professional growth, and operational excellence.

Cultural Transformation : Guide nurses and clinicians through the transition from in-person to virtual care, helping them reframe their identity and embrace new models of patient engagement.

Performance Management : Define clear expectations, KPIs, and accountability standards; monitor performance using dashboards, data, and regular feedback loops.

Program Expansion : Build and scale care coordination programs including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Advanced Primary Care Management (APCM), and Tele-Nutrition.

Workflow Optimization : Design and implement efficient, compliant workflows that enhance patient outcomes, documentation accuracy, and team collaboration.

Cross-Functional Collaboration : Partner with Product, Engineering, and Quality to ensure technology solutions and clinical workflows align with real-world care delivery needs.

Compliance & Quality Assurance : Maintain adherence to healthcare regulations, documentation standards, and internal audit requirements; prepare for and support compliance reviews.

Continuous Improvement : Use performance data, patient feedback, and clinician input to identify opportunities for improvement and embed best practices into daily operations.

Strategic Alignment : Collaborate with senior leadership to align clinical services with Brook’s organizational goals, growth plans, and partner expectations.

Culture & Engagement : Champion a culture of accountability, connection, and innovation that fosters trust, professional pride, and shared purpose across all care teams.

Knowledge, Skills & Abilities

• Strategic thinker who balances operational rigor with flexibility and compassion in a fast-evolving healthcare environment.
• Proven ability to lead cultural and mindset change among clinicians transitioning from in-person to virtual care, while preserving their sense of purpose and professional identity.
• Skilled at setting clear expectations and accountability for remote teams, using data and defined metrics to monitor performance and engagement.
• Strong collaborator who partners effectively with Product, Engineering, and Quality teams to design workflows that are clinically sound and operationally realistic.
• Exceptional communication and relationship-building skills, with the ability to build trust, cohesion, and shared culture across distributed teams.
• Experienced in introducing new technology and processes thoughtfully, ensuring adoption through clarity, empathy, and support.
• Adept at embedding new ways of working into lasting practice through feedback, continuous improvement, and data-driven insights.

Preferred Experience

Why Join Brook

Fast-paced environment – Brook operates in two of the fastest-changing industries in America — Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is essential for every team member.

Dynamic roles – We are a small, tight-knit team tackling complex challenges in an entrenched industry. All team members contribute to company protocols, provide product feedback, and think critically about our processes and care model.

High expectations – Brook has big goals for the future, and we expect dedication, accountability, and positive collaboration from our team to achieve them.

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work.

Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.

Benefits at Brook Health

In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families.

Healthcare Coverage

Mental Health & Wellbeing

Financial Wellness & Security

Recognition & Community

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.