Senior IT Client Success Manager

A company is looking for a Sr. IT Client Success Manager.

Key Responsibilities

Develop and maintain strong client relationships while ensuring service delivery excellence

Act as the client's advocate, monitor KPIs, manage SLAs, and oversee onboarding and service adjustments

Identify growth opportunities, assist with renewals, and maintain accurate client documentation

Required Qualifications

Bachelor's degree or equivalent experience

5+ years in client-facing roles with large enterprise clients

Experience delivering technology services and knowledge of ITIL, networking, and storage computing

Project management knowledge and experience managing client expectations and deliverables

Managed Services experience required; some travel needed