Digital Experience Solutions Architect (PHOENIX)

Why USAA?

All candidates should make sure to read the following job description and information carefully before applying.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Were seeking a Technical Architect Staff to lead enterprise-scale digital experience modernization across web, mobile, and contact center platforms. This role drives technical strategy, architecture standards, and cross-functional collaboration to deliver seamless, scalable, and innovative member experiences. The ideal candidate combines deep technical expertise with strong leadership, influencing architectural decisions and mentoring teams while aligning technology with business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do :

• Architect and deliver multi-channel digital experiences (web, mobile, IVR) that serve millions of members and billions of monthly interactions.
• Modernize enterprise APIs and services using REST, GraphQL, Golang, Spring Boot, and cloud-native patterns on AWS / OpenShift / Kubernetes.
• Implement real-time and event-driven architectures (Kafka, AppSync) to enable responsive, personalized experiences.
• Partner with product and design teams to ensure accessibility, usability, and performance across all digital touchpoints.
• Integrate Adobe Analytics and other experience measurement tools to enable data-driven insights and personalization.
• Define API-first strategies, microservices architecture, and integration patterns for enterprise-scale systems.
• Establish engineering standards, development lifecycles, and testing practices to accelerate delivery and improve reliability.
• Provide architectural guidance for AI / ML-driven personalization and data-informed decision-making frameworks.
• Lead modernization efforts for legacy platforms, driving adoption of cloud-native technologies, service mesh, and reactive programming.
• Prototype and deliver experience management frameworks leveraging Kubernetes, Snowflake, and vendor platforms for actionable insights.
• Influence enterprise-wide technology decisions through governance boards and executive-level collaboration.
• Mentor engineers and foster a culture of simplicity, reliability, and continuous improvement.
• Drive cross-functional collaboration with product, data science, and operations teams to align technology with business outcomes.
• Represent engineering in strategic forums; evangelize best practices and modernization strategies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Compensation range : The salary range for this position is : $143,320.00 - $273,930.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. xuwmhxw All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.