Overnight Front Office Supervisor- Hilton Chicago

Overnight Front Office Supervisor

The beautiful Hilton Chicago, in the heart of the city, is currently hiring an Overnight Front Office Supervisor to help the team!

Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options.

This is a great opportunity for those who want to grow and gain more experience in our industry, if you're ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

As an Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The estimated hourly rate is $27.00 and it is based on applicable and specialized experience and location. Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including : Medical Insurance Coverage for you and your family, Best-in-Class Paid Time Off (PTO), Complimentary Meals in the Team Member Restaurant, Complimentary Access to the Hotel Athletic Club, Go Hilton travel program : 100 nights of discounted travel, Mental health resources including Employee Assistance Program, subject to eligibility, Parental leave to support new parent, 401K plan and company match, Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount, Continuing Education opportunities, Career growth and development, Recognition and rewards programs.