Customer Service Representative

Job Posting

Pay Rate : $20.40 / hr

Work Schedule : Monday - Friday 11 : 30am - 8pm with a rotating Saturday from 9am - 6pm every 6-8 weeks. When working Saturday, the day off will be Tuesday, Wednesday, Thursday, or Friday.

Work Location Type : Onsite for at least the first 90 days, then possibility of hybrid with 2 days in office and 3 days at home based on attendance and performance.

Great communication skills, basic problem solving skills, typing at least 35 wpm, at least 1 year of high call volume call center experience.

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution / customer satisfaction.

Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.

Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending / shipped prescriptions, verifying insurance information, and providing copies of invoices upon request.

Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate.

Identify and report adverse events and product complaints to clinicians to ensure patients' safety.

Perform other duties as assigned; above tasks may vary slightly depending on the specific team / program requirements.

Experience Level : Entry Level

Job Type & Location : This is a contract position based out of Cary, NC.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully onsite position in Cary, NC.

Application Deadline : This position is anticipated to close on Dec 17, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.