Ombudsman Program Manager

Ombudsman Program Manager (37649)-(26140136)

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Senior & Long Term Care Division, Aging Services Bureau.

The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs. This position will represent the interests of the residents living in Skilled Nursing, Assisted Living facilities or Critical Access Hospitals with swing beds throughout the state. The Ombudsman Program Manager will assist the State Ombudsman with monitoring and support for the Program’s implementation of and compliance with Federal, State and local laws, regulations and other governmental policies and actions that pertain to the health, safety, welfare and rights of the residents.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Knowledge of statewide resources.

• Knowledge of aging and disability issues.

• Knowledge of training principles and practices.

• Skill in managing competing timelines and deadlines and managing the logistics of numerous, often complex situations.

• Meet minimum qualifications:

  Bachelor’s degree in healthcare, human services, or public administration.

  2 years job-related work experience in program management of services to persons with disabilities and/or those in the aging community.

  Certified local ombudsman, or you must obtain certification within the first six months of employment.

  Other combinations of education and experience may be considered on a case-by-case basis.