Auto Field Appraiser- Boston, MA

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Auto Field Appraiser- Boston, MA

PRIMARY PURPOSE: To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Set appointments same day, inspect within 24 hours and write estimate car side
• Depending on location - appraiser is expected to write 6 to 10 estimates per day
• Ensures proper vehicle tear down
• Determine repair time allotments and required labor operations
• Makes accurate repair/replace decisions
• Assess and applies pre-existing damage, completes accurate total loss evaluations
• Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines
• Review and assess the validity of all supplement request
• Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
• Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process
• Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
• Provide extraordinary customer service to all parties involved in the claims process
• Other duties as assigned by management or as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• ​Performs other duties as assigned.
• When not in the field, assist quality assurance team and be available for desk appraisal work as well

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred (but not required). Licenses as required, as needed. Professional certifications as applicable to line-of-business preferred. If the employee is required to obtain licensing applicable to their role, they will have 60 days to complete the training and testing.

Experience

Four (4) years of insurance or body shop experience required.

Skills & Knowledge

• Good technical knowledge of auto appraisals
• Knowledge of client operations and labor regulations
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• CCC One experience

WORK ENVIRONMENT

Must be able to work independently. This is a field appraisal position and you will be responsible for managing your local territory and scheduling your work day.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required locally

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Pay Transparency disclosure:

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.