UX Designer

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JR1409 HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. UX Designer will help create a unified, seamless, and intuitive experience for call center agents operating in a consultative sales environment. Responsible for designing complex user interfaces and systems that integrate telephony, CRM, and various tools into a cohesive workflow. Designs will directly impact the efficiency, productivity, and satisfaction of sales agents. Supervisory Responsibilities : None Duties / Responsibilities : Design and optimize user interfaces for call center agents, ensuring a seamless and intuitive experience across telephony, CRM, and other sales tools.* Conduct user research and usability testing to understand the needs, pain points, and behaviors of call center agents and incorporate findings into design decisions.* Create wireframes, user flows, prototypes, and high-fidelity designs that address user needs and business goals.* Collaborate with cross-functional teams, including product managers, developers, and sales representatives, to gather requirements and ensure the design aligns with technical constraints and business objectives.* Develop and maintain design documentation, including style guides, interaction patterns, and user personas, to ensure a consistent and efficient design process.* Identify and analyze opportunities for workflow optimization, focusing on reducing agent effort and improving consultation efficiency.* Work with engineering teams to ensure successful implementation of designs, providing guidance and support throughout the development cycle.* Stay up-to-date with industry trends and best practices in UX design, especially within call center and sales technology, to continuously improve the agent experience.* Other related duties as assigned Required Skills / Abilities : Bachelor’s in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field.* 5+ years of experience in UX design, with a focus on designing for enterprise tools, call centers, or complex systems.* Demonstrated experience in designing for telephony integration, CRM platforms, or other agent-facing technologies.* Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.* Strong understanding of user-centered design principles and practices, as well as experience with qualitative and quantitative research methods.* Excellent communication and collaboration skills, with the ability to articulate design concepts and decisions to stakeholders and team members.* Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously. Preferred Skills / Abilities : Experience with Agile methodologies and working in a collaborative, fast-paced environment is a plus.* Master’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field preferred. Physical Requirements : Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)* Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.* Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.* Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.* Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently* Reach with hands and arms occasionally For Hybrid Roles : Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.* Occasionally moves about the office to access files, office machinery, and meet with others. Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com Our Story HPOne was started in 2006 with a singular vision : create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products.Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state.Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare.## Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry.An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.

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