Director of Organizational Effectiveness

Director Of Organizational Effectiveness

The Director Of Organizational Effectiveness serves as a strategic partner and operational integrator to the Account Director, ensuring clarity, alignment, and execution across a multi-region portfolio. This role is responsible for building and maintaining the account's operating rhythm, driving cross-functional alignment, and translating priorities into action through systems, structure, and disciplined program execution. This leader acts as the connective tissue across Operations, Finance, HR, and leadership, ensuring that information flows effectively, decisions are supported with data and narratives, and major initiatives are delivered consistently and predictably. The role requires exceptional judgment, maturity, and the ability to manage sensitive information while strengthening organizational cohesion and executive preparedness.

Key Responsibilities

Strategic Operating Rhythm & Leadership Alignment

• Partner with the Account Director to identify risks, prioritize competing initiatives, and ensure organizational resources remain aligned to the highest business value.
• Build and own the governance calendar, leadership cadences, QBR operating rhythm, and executive alignment routines for the Global Integrated Solutions organization.
• Develop briefing documents, pre-reads, decision narratives, and talking points that equip leaders to make high-quality, informed decisions.
• Maintain and evolve the account's KPI frameworks, dashboards, and issue-tracking mechanisms to strengthen visibility and predictability.
• Design program plans, execution trackers, risk / issue logs, communication plans, and cross-functional workstreams that ensure timely and measurable delivery.
• Conduct deep-dive assessments to uncover operational gaps, process inefficiencies, or misaligned spend; develop corrective action paths.
• Translate complex program requirements into scalable SOPs, workflows, and repeatable systems adopted across hundreds of sites globally.

Executive Advisory & Strategic Decision Support

Process Optimization & Operational Responsibilities

Qualifications

8+ years in Chief Of Staff, Program Management, Strategic Operations, or Executive Operations roles supporting senior leaders. Demonstrated success leading high-impact, cross-functional programs across large, complex organizations. Exceptional written communication skills; able to craft narratives, decision documents, and executive-level materials. Strong systems thinking with the ability to design scalable processes, governance structures, and operating rhythms. High judgment, discretion, and ability to navigate sensitive organizational matters. Strong analytical capability; proficiency with workflow tools and operational dashboards. Bachelor's degree required; Master's degree or Executive Leadership certification preferred.

The minimum salary for the Director of Organizational Effectiveness position is $130,000.00 annually and the maximum salary for the Director of Organizational Effectiveness position is $160,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

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