ServiceNow Technical Writer - Charlotte

Job Description# ServiceNow Technical Writer - Charlotte* ServiceNow Knowledge Articles : Experience writing and publishing knowledge articles directly in ServiceNow.* Knowledge Module Expertise : Hands-on experience building articles using knowledge blocks, templates, metadata, and understanding how UI / UX ties into how users consume content.* Work Style : Self-motivated, curious, and able to work independently. Senior-level candidates may find the role too narrow.* Write, edit, and publish high‑quality knowledge articles in ServiceNow.* Configure and structure articles using knowledge blocks, categories, tags, and templates.* Collaborate with UX, platform admins, and process owners to align content with user experience standards.* Maintain content quality through audits, version control, and governance processes.* Use analytics to refine and improve article clarity, usefulness, and search performance.* Contribute to style guides, taxonomy updates, and continuous improvement within the knowledge program.* Support additional ServiceNow governance or platform initiatives as you grow.* 2+ years of technical writing or knowledge management experience.* Demonstrated experience working in the ServiceNow Knowledge module.* Strong writing, organization, and information‑design skills.* Ability to translate technical or process-heavy material into clear, user‑friendly content.* Familiarity with ITSM concepts, Service Portal / Agent Workspace, or content analytics is a plus.

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