Manager, Operations

Overview

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area : Managerial

DSV - Global transport and logistics

Location : USA - Fontana, Slover Ave

Division : Solutions

Job Posting Title : Manager, Operations - 107841

Time Type : Full Time

Nearest Major Market : Fontana

Nearest Secondary Market : Los Angeles

About the company : DSV is a global leader in transport and logistics with a focus on performance, growth, and delivering value to customers. Read more at www.dsv.com

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Meets all client specified KPI's and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.
• Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily / weekly work activities.
• Management Information Systems : Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
• Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
• Remains knowledgeable regarding changes in hardware and software technology.
• Develops proficiency in client systems.
• Customer Management : Manages high level customer service standards for all functions; assures client accounts receive the required level of operational and administrative support; maintains appropriate contact with all functions and responds to requests when required; attends or leads meetings with key customers to discuss any customer issues; coordinates management of supplier / customer visits to the site; promotes a positive relationship with clients by providing excellent customer service.
• Budgeting / Financials : Supports the development of an annual operating budget; develops and manages a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters; assists and supports ensuring budgeting and pricing activities comply with contract guidelines.
• Equipment & Facilities : Manages programs for sanitation, maintenance, security, housekeeping, safety, and equipment including MHE; ensures team members are trained on MHE; keeps informed of relevant new technology and makes recommendations as applicable.
• Safety : Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive safety culture; audits warehouse for safety, security, and quality compliance; ensures all statutory health and safety requirements are adhered to.
• Other Duties : Works overtime as dictated by business needs; performs other duties as assigned.
• Supervisory Responsibilities : Manages warehouse operations supervisors & support staff.

Skills & Abilities

Education & Experience

Computer Skills

Language Skills

Other

Core Competencies

Leader of Others, Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Independent Contributor, Customer Orientation

Physical Demands

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $99,700.00 - $125,351.52 yearly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Closing

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