Collections Specialist

Mansfield Service Partners is looking for a Collections Specialist for our Houston, TX location.

The Collections Specialist is responsible for minimizing risk to the company by resolving past due balances (debits and credits), monitoring credit holds, and making decisions to release or hold product and / or services based upon the parameters set forth by the Collections or Credit management teams. Additional responsibilities include collaborating with internal departments to resolve issues and reporting overall results to company stakeholders (internal and external).

Responsibilities

Past Due Balance Management and Reporting

• Own front-line collections, contacting customers regarding debit and credit balances beyond the due date
• Transmit any documentation needed to resolve past due balances
• Log all collection activity and relevant comments into the accounting system
• Provide metrics reporting (recorded) for balances 1 day past due and greater
• Ensure reporting is accurate and detailed
• Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
• Communicate with internal customers to investigate and resolve debit and credit balances
• Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch

Data Analysis

Customer Service & Negotiation

Initiative

Position Requirements

Formal Education & Certification

Knowledge & Experience

Qualifications and Characteristics

Work Environment

Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.