CUSTOMER SERVICE REPRESENTATIVE

We are looking for a motivated and empathetic Customer Service Representative to join a growing team. In this role, you will be the first point of contact for their customers, responsible for delivering outstanding service and support. You will resolve inquiries, troubleshoot issues, and ensure a positive experience that reflects their brand values.

If you're a strong communicator with a passion for helping others, they'd love to meet you.

Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat

Identify and assess customer needs to achieve satisfaction

Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

Maintain accurate records of customer interactions and transactions

Collaborate with other departments to resolve complex issues

Stay up to date with product knowledge, company policies, and customer service best practices

Meet personal/team performance targets and service-level goals

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience working in a fast-paced, high-volume support environment

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent; associate's or bachelor's degree is a plus

1+ year of experience in a customer service environment

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution skills

Ability to multitask, prioritize, and manage time effectively

Apply Now!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

Respond promptly to customer inquiries via phone, email, or chatIdentify and assess customer needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolutionMaintain accurate records of customer interactions and transactionsCollaborate with other departments to resolve complex issuesStay up to date with product knowledge, company policies, and customer service best practicesMeet personal/team performance targets and service-level goals

experience

1-4 years

skills

Experience working in a fast-paced, high-volume support environment

qualifications

High school diploma or equivalent; associate's or bachelor's degree is a plus1+ year of experience in a customer service environmentExcellent verbal and written communication skillsStrong problem-solving and conflict-resolution skillsAbility to multitask, prioritize, and manage time effectively

education

High School